" The best outsourcing firm for your taxi business"

Dispatch Softwares Affiliation

Fixed Price Per Hour
Per Agent

No Extra Charges apart from the actual
hours assigned per month. No Hidden
Fees or Agendas.

Qualified & Trained
Operators

Experienced and Trained Dispatchers &
Telephone Operators with 100% attendance
Record.

24/7 Coverage and
Attendance

Cover Staff available 24/7 to cover any
needs if any operators calls in sick. IT team
on Floor 24/7.

At Eden Technologies, quality assurance is at the core of everything we do. We understand that maintaining a high level of service excellence is essential for our clients’ success and customer satisfaction. To ensure consistent quality, we have implemented a robust quality assurance program throughout our operations. Our dedicated quality assurance team diligently monitors and evaluates every aspect of our services, from customer interactions to internal processes. Through comprehensive audits, regular performance assessments, and detailed feedback loops, we identify areas for improvement and implement corrective measures to enhance the overall quality of our services. Our commitment to quality assurance allows us to continuously optimize our operations, deliver exceptional customer experiences, and provide our clients with the confidence that their customers are receiving the best possible support.

Quality Control Team

Quality Assurance Team

At Eden Technologies, we prioritize quality control as an integral part of our operations. We understand that delivering exceptional service is crucial to our clients’ success and customer satisfaction. To ensure the highest standards of quality, we have implemented robust quality control measures throughout our call center. Our dedicated quality control team meticulously monitors and evaluates customer interactions to ensure adherence to predefined service standards, accuracy of information, and professionalism in handling inquiries. Through ongoing training, regular performance assessments, and detailed feedback mechanisms, we continuously refine our processes and empower our agents to deliver outstanding service consistently. Our commitment to quality control is unwavering, as we strive to exceed expectations, enhance customer experiences, and uphold our clients’ reputation as trusted providers in the taxi industry.

Equiped with Latest Polycom Phones

Firewall Protected

At Eden Technologies, we believe in equipping our call center with the latest technology to deliver superior service. That’s why we proudly utilize the latest Polycom phones, renowned for their exceptional audio quality and advanced features. Our operators are equipped with these state-of-the-art phones, enabling them to communicate with clarity and professionalism during customer interactions. The Polycom phones offer a seamless and reliable communication experience, ensuring that every conversation is crystal clear, whether it’s handling reservations, addressing inquiries, or providing assistance. By utilizing the cutting-edge capabilities of Polycom phones, we enhance the efficiency and effectiveness of our services, delivering a seamless and immersive communication experience for our clients and their customers.

At Eden Technologies, we prioritize the security and protection of our clients’ data. That’s why we have implemented robust cybersecurity measures, including Cisco firewalls, to safeguard sensitive information. Our Cisco firewall-protected network infrastructure acts as a strong defense against unauthorized access, malicious attacks, and potential security breaches. The Cisco firewalls provide advanced threat detection, intrusion prevention, and real-time monitoring, ensuring the integrity and confidentiality of our systems and data. By leveraging this state-of-the-art firewall technology, we maintain a secure environment that instills confidence in our clients, knowing that their valuable information is well-protected. With Cisco firewalls in place, we demonstrate our unwavering commitment to maintaining the highest standards of data security and privacy.

PCI Compliant

DBS Checked

At Eden Technologies, we understand the criticality of safeguarding sensitive payment card information. That’s why we are fully committed to maintaining PCI compliance throughout our operations. We adhere to the rigorous standards set by the Payment Card Industry Data Security Standard (PCI DSS), ensuring the secure handling, transmission, and storage of payment card data. Our call center infrastructure, processes, and systems are designed and regularly audited to meet the stringent requirements of PCI compliance. By implementing robust security measures, encryption protocols, and access controls, we provide a secure environment that protects our clients and their customers from potential data breaches or unauthorized access. Our dedication to PCI compliance demonstrates our unwavering commitment to maintaining the highest levels of data security and privacy, instilling confidence in our clients and reinforcing their trust in our services.

At Eden Technologies, we place a strong emphasis on ensuring the safety and security of our clients and their customers. To uphold the highest standards of trustworthiness and professionalism, we conduct thorough DBS (Disclosure and Barring Service) checks on all our employees. These checks involve a comprehensive assessment of an individual’s criminal record, ensuring that only individuals with a clean background are entrusted with handling sensitive customer data. By conducting DBS checks, we provide our clients with the peace of mind that their operations are supported by a team of trustworthy professionals. This commitment to stringent background checks aligns with our dedication to maintaining a secure and reliable environment for our clients and their customers.

Driven by Success and Valued by Clients.

Eden Technologies takes a huge proud in it;s HR success and all of our staff which have been assigned to different taxi firms. From Covering agents to Admin staff and our IT experts all of the are making sure to provide a top quality Operating, Dispatching and Web Designing services to our clients based in all over England.

Top rated by 100+ clients

★★★★★

Let’s work together on your
next Outsourcing Project;

Telephone operators and dispatchers play a vital role in any taxi firm, as they are the first point of contact for customers and are responsible for ensuring that all calls and bookings are handled efficiently and effectively. However, managing and training these staff members can be a time-consuming and costly process for taxi companies. This is where outsourcing comes in.

Outsourcing the telephone operators and dispatchers of your taxi firm can provide a number of benefits, including:

• Cost-effective: Outsourcing allows you to save money on recruitment, training, and staff costs. The outsourcing company will already have trained and experienced staff members who can handle calls and bookings.

• Increased efficiency: Outsourced operators and dispatchers have the specialized knowledge and experience to handle calls quickly and efficiently. This means that calls are answered more promptly, and bookings are made more accurately, which can lead to increased customer satisfaction.

• 24/7 service: Outsourcing companies are often able to provide a 24/7 service, which means that your customers will always be able to contact you, even outside of normal business hours. This can be especially beneficial for taxi firms that operate in busy urban areas.

• Scalability: Outsourcing allows you to scale your call center services up or down depending on your business needs. This means that you can handle a large volume of calls during peak periods and scale back during quieter times.

• Access to new technology: Outsourcing companies often have access to the latest technology and software, which can help to improve the efficiency of your call center and enhance the customer experience.

In conclusion, outsourcing the telephone operators and dispatchers of your taxi firm can provide a cost-effective, efficient and scalable solution for your business. It can also help to improve customer satisfaction and provide your customers with a 24/7 service

Email: info@edentech.cloud
Phone : +447848464387

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